Network Maintenance
Scheduled Maintenance Report for LiveChat
Completed
The scheduled maintenance has been completed.
Posted Oct 19, 2020 - 10:00 CEST
In progress
Scheduled maintenance is currently in progress. We will provide updates as necessary.
Posted Oct 19, 2020 - 08:00 CEST
Scheduled
As we constantly strive to tighten the security of services used by our customers, we would like to inform you that on 19th of October, we will be disabling some of the older and less secure ciphers that are used when interacting with LiveChat products.

WHAT IS A CIPHER?
As taken from Wikipedia, cipher is an algorithm for performing encryption or decryption — a series of well-defined steps that can be followed as a procedure. An alternative, less common term is encipherment. In other words, it is an algorithm that allows us to exchange the data between you and your customers in a much more secure way.

DO I HAVE TO CHANGE ANYTHING IN MY LIVECHAT APPLICATION?
To keep things simple: no. The change will happen automatically at our end, and our team of administrators will continuously monitor the process. You can log into LiveChat as usual even during the maintenance process, knowing that all of your LiveChat related data is now even more secure.

WILL THIS CHANGE AFFECT ME?
This change will affect you only if you are using the following versions of Safari browser:

Safari 6 / iOS 6.0.1
Safari 7 / iOS 7.1
Safari 7 / OS X 10.9
Safari 8 / iOS 8.4
Safari 8 / OS X 10.10

To avoid any possible service interruptions, make sure that you are using the latest version of Safari web browser.

MORE TECHNICAL INFORMATION IN CASE YOUR DEVELOPERS ASK.
In case you receive any additional questions from your developers, we have prepared a list of ciphers that we will be disabling, together with a list of ciphers that will be supported by LiveChat. Feel free to share them with your dev team!

Ciphers that we will no longer support:
TLS-AES-128-CCM-8-SHA256
TLS-AES-128-CCM-SHA256
ECDHE-ECDSA-AES256-SHA384
ECDHE-ECDSA-AES128-SHA256
ECDHE-RSA-AES256-SHA384
ECDHE-RSA-AES128-SHA256
ECDHE-RSA-AES256-SHA
ECDHE-RSA-AES128-SHA

Ciphers that will be supported:
TLS-AES-256-GCM-SHA384
TLS-CHACHA20-POLY1305-SHA256
TLS-AES-128-GCM-SHA256
ECDHE-ECDSA-AES256-GCM-SHA384
ECDHE-ECDSA-AES128-GCM-SHA256
ECDHE-RSA-AES256-GCM-SHA384
ECDHE-RSA-AES128-GCM-SHA256
ECDHE-RSA-CHACHA20-POLY1305
Posted Oct 12, 2020 - 19:51 CEST