Application login issue

Incident Report for LiveChat

Resolved

The incident has been resolved

Posted Dec 01, 2020 - 20:10 CET

Monitoring

A fix for affected licenses has been implemented. Agents are able to log back in to the LiveChat Agent's Application. A fresh, cacheless session is advised. Our Support team and Admins will continue to monitor the situation

Posted Dec 01, 2020 - 19:43 CET

Investigating

We are receiving reports that agents cannot log into the application. The issue is being investigated and we will post all updates here.

Posted Dec 01, 2020 - 17:22 CET

This incident affected: Agent apps.