All Systems Operational
Chat widget Operational
API Operational
Agent apps Operational
Integrations Operational
Support chat on www.livechat.com Operational
Subprocessors' service Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Past Incidents
Oct 26, 2020

No incidents reported today.

Oct 25, 2020

No incidents reported.

Oct 24, 2020

No incidents reported.

Oct 23, 2020

No incidents reported.

Oct 22, 2020

No incidents reported.

Oct 21, 2020

No incidents reported.

Oct 20, 2020

No incidents reported.

Oct 19, 2020
Completed - The scheduled maintenance has been completed.
Oct 19, 10:00 CEST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 19, 08:00 CEST
Scheduled - As we constantly strive to tighten the security of services used by our customers, we would like to inform you that on 19th of October, we will be disabling some of the older and less secure ciphers that are used when interacting with LiveChat products.

WHAT IS A CIPHER?
As taken from Wikipedia, cipher is an algorithm for performing encryption or decryption — a series of well-defined steps that can be followed as a procedure. An alternative, less common term is encipherment. In other words, it is an algorithm that allows us to exchange the data between you and your customers in a much more secure way.

DO I HAVE TO CHANGE ANYTHING IN MY LIVECHAT APPLICATION?
To keep things simple: no. The change will happen automatically at our end, and our team of administrators will continuously monitor the process. You can log into LiveChat as usual even during the maintenance process, knowing that all of your LiveChat related data is now even more secure.

WILL THIS CHANGE AFFECT ME?
This change will affect you only if you are using the following versions of Safari browser:

Safari 6 / iOS 6.0.1
Safari 7 / iOS 7.1
Safari 7 / OS X 10.9
Safari 8 / iOS 8.4
Safari 8 / OS X 10.10

To avoid any possible service interruptions, make sure that you are using the latest version of Safari web browser.

MORE TECHNICAL INFORMATION IN CASE YOUR DEVELOPERS ASK.
In case you receive any additional questions from your developers, we have prepared a list of ciphers that we will be disabling, together with a list of ciphers that will be supported by LiveChat. Feel free to share them with your dev team!

Ciphers that we will no longer support:
TLS-AES-128-CCM-8-SHA256
TLS-AES-128-CCM-SHA256
ECDHE-ECDSA-AES256-SHA384
ECDHE-ECDSA-AES128-SHA256
ECDHE-RSA-AES256-SHA384
ECDHE-RSA-AES128-SHA256
ECDHE-RSA-AES256-SHA
ECDHE-RSA-AES128-SHA

Ciphers that will be supported:
TLS-AES-256-GCM-SHA384
TLS-CHACHA20-POLY1305-SHA256
TLS-AES-128-GCM-SHA256
ECDHE-ECDSA-AES256-GCM-SHA384
ECDHE-ECDSA-AES128-GCM-SHA256
ECDHE-RSA-AES256-GCM-SHA384
ECDHE-RSA-AES128-GCM-SHA256
ECDHE-RSA-CHACHA20-POLY1305
Oct 12, 19:51 CEST
Oct 18, 2020

No incidents reported.

Oct 17, 2020

No incidents reported.

Oct 16, 2020

No incidents reported.

Oct 15, 2020

No incidents reported.

Oct 14, 2020

No incidents reported.

Oct 13, 2020
Resolved - This incident has been resolved, all affected components are back to full functionality
Oct 13, 10:13 CEST
Update - A fix has been implemented our Admin's are now monitoring the server status
Oct 13, 09:53 CEST
Monitoring - A fix has been implemented and we are monitoring the results.
Oct 13, 09:51 CEST
Investigating - Our Agent's Application is experiencing a period of degraded performance. Our Admin's team is currently working on resolving the issue to bring back the full functionality of the app
Oct 13, 09:25 CEST
Oct 12, 2020

No incidents reported.