Issues with accessing Agent Application
Resolved·Full outage

This incident has been resolved.

Fri, Jul 4, 2025, 12:19 PM
(6 months ago)
·
Affected components
Agent apps
API
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Updates

Resolved

This incident has been resolved.

Fri, Jul 4, 2025, 12:19 PM

Monitoring

We are continuing to monitor for any further issues.

Fri, Jul 4, 2025, 11:55 AM(24 minutes earlier)

Monitoring

Fixes are applied we are monitoring the situation

Fri, Jul 4, 2025, 11:45 AM

Monitoring

We are continuing to monitor the fix result and bringing back the full functionality

Fri, Jul 4, 2025, 11:26 AM(19 minutes earlier)

Monitoring

We are monitoring the results of the applied fix and working on resolving the issue as soon as possible

Fri, Jul 4, 2025, 11:10 AM(16 minutes earlier)

Monitoring

A fix has been implemented, and we are monitoring the results

Fri, Jul 4, 2025, 10:55 AM(15 minutes earlier)

Identified

The issue had been identified and the fix is being implemented

Fri, Jul 4, 2025, 10:49 AM

Investigating

We are currently investigating this issue.

Fri, Jul 4, 2025, 10:43 AM