Chat widget not working on Text websites

Resolved·Degraded performance

Communication is fully restored now.

Tue, Jan 20, 2026, 03:08 PM

(2 months ago)

Affected components

Jan 20, 2026, 02:50 PM

03:08 PM

Chat widget

Updates

Resolved

Communication is fully restored now.

Tue, Jan 20, 2026, 03:08 PM

Monitoring

Fixes have been applied, we are monitoring the performance

Tue, Jan 20, 2026, 02:56 PM(11 minutes earlier)

Investigating

Chat widget on Text websites is not responding. Customer’s licenses are not affected.

Tue, Jan 20, 2026, 02:50 PM