Chat widget visibility on direct.lc.chat links

Incident Report for LiveChat

Resolved

This incident has been resolved.
Posted Dec 08, 2025 - 13:33 CET

Monitoring

A fix has been implemented and we are monitoring the results.
Posted Dec 08, 2025 - 13:29 CET

Identified

The issue has been identified and a fix is being implemented.
Posted Dec 08, 2025 - 13:22 CET

Investigating

We are investigating an issue where the chat widget might not be visible on direct.lc.chat links
Posted Dec 08, 2025 - 13:15 CET
This incident affected: LiveChat (Chat widget, Agent apps, API, Integrations, Support chat on www.livechat.com, Subprocessors' service).