Impaired logging in

Incident Report for LiveChat

Resolved

This incident has been resolved.

Our Technical and Admin team, alongside with our Support team, were able to quickly identify and mitigate the issue with logging in.

Agent Application is back fully operational, all Agents are able to log into their dashboards

Posted Jul 20, 2020 - 10:41 CEST

Monitoring

Our Admins introduced a fix for the problem, Agents should be able to log back in to their application. Fresh session is advised.

Our team is monitoring the situation

Posted Jul 20, 2020 - 10:14 CEST

Investigating

LiveChat Agent Application encountered a problem with Agents not being able to log in into the dashboard. Our Technical team and Admins are currently investigating the issue

Posted Jul 20, 2020 - 09:57 CEST

This incident affected: LiveChat (Agent apps).