Issues with accessing applications on Frankfurt servers

Incident Report for LiveChat

Resolved

This incident has been resolved.
Posted May 17, 2024 - 18:55 CEST

Monitoring

A fix has been implemented and we are monitoring the results.
Posted May 17, 2024 - 16:15 CEST

Identified

The issue has been identified and a fix is being implemented.
Posted May 17, 2024 - 16:11 CEST

Investigating

Agents from licenses located on our servers in Frankfurt have problems with accessing application. We are currently investigating the issue.
Posted May 17, 2024 - 15:27 CEST
This incident affected: LiveChat (Agent apps, API).
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