Issues with accessing Agent Application for licenses located on Frankfurt (EU) servers

Incident Report for LiveChat

Resolved

This incident has been resolved.
Posted Jun 13, 2024 - 16:27 CEST

Monitoring

A fix has been implemented and we are monitoring the results.
Posted Jun 13, 2024 - 13:03 CEST

Update

We are continuing to investigate this issue.
Posted Jun 13, 2024 - 13:00 CEST

Investigating

We are currently investigating this issue.
Posted Jun 13, 2024 - 13:00 CEST
This incident affected: LiveChat (Agent apps).