Affected components
Chat widget
Agent apps
API
Support chat on www.livechat.com
Updates
Resolved
This incident has been resolved.
Tue, May 27, 2025, 04:19 PM
Monitoring
A fix has been implemented and we are monitoring the results.
Tue, May 27, 2025, 03:36 PM(42 minutes earlier)
Identified
We are continuing to work on a fix for this issue.
Tue, May 27, 2025, 03:06 PM(30 minutes earlier)
Identified
The issue has been identified and a fix is being implemented.
Tue, May 27, 2025, 10:47 AM(4 hours earlier)
Investigating
We’re continuing to investigate an issue that’s preventing the app from loading for the agents and causing chat widgets on websites to not appear. We appreciate your patience as we work to resolve this as quickly as possible.
Tue, May 27, 2025, 10:46 AM
Investigating
We are currently investigating this issue.
Tue, May 27, 2025, 10:12 AM(34 minutes earlier)