Issues with direct chat link access from Indonesia
Incident Report for LiveChat
This incident has been resolved.
Posted Jul 24, 2023 - 11:23 CEST
We are continuing to monitor for any further issues. Using a direct link in Indonesia may require changing the link manually to
xxxx should be replaced with your license ID number. The easiest way to find the license ID is to go to Settings > Channels > Chat page:

Your license ID is the number at the end of the chat page link found there.
Posted Jul 21, 2023 - 21:41 CEST
The issue has been fixed, and the tracking code for Indonesian licenses should be updated automatically soon
Posted Jul 21, 2023 - 21:41 CEST
We are working on finding the solution for the access issue in Indonesia
Posted Jul 21, 2023 - 18:27 CEST
This incident affected: Chat widget.