Resolved
This incident has been resolved.
Monitoring
We are continuing to monitor for any further issues. Using a direct link in Indonesia may require changing the link manually to https://secure.livechatenterprise.com/customer/action/open_chat?license_id=xxxxxxxx should be replaced with your license ID number. The easiest way to find the license ID is to go to Settings > Channels > Chat page: https://my.livechatinc.com/settings/chat-page
Your license ID is the number at the end of the chat page link found there.
Monitoring
The issue has been fixed, and the tracking code for Indonesian licenses should be updated automatically soon
Identified
We are working on finding the solution for the access issue in Indonesia
