Issue with agent application

Incident Report for LiveChat

Resolved

This incident has been resolved.

Posted Nov 17, 2022 - 19:11 CET

Monitoring

A fix has been implemented and we are monitoring the results.

Posted Nov 17, 2022 - 13:43 CET

Identified

We are working on resolving the issue

Posted Nov 17, 2022 - 13:06 CET

Investigating

New messages in archives may not be visible in archives right away, we are investigating the issue

Posted Nov 17, 2022 - 12:54 CET

This incident affected: API and Agent apps.