Issues with accessing agent application

Incident Report for LiveChat

Resolved

This incident has been resolved. All affected components are fully operational

Posted Mar 04, 2021 - 17:26 CET

Monitoring

The fix has been implemented, Agent's Application is back operational. Our Team continues to monitor the situation

Posted Mar 04, 2021 - 17:16 CET

Identified

The issue has been identified our Admins team is working on fixing it at the moment

Posted Mar 04, 2021 - 16:55 CET

Update

We are continuing to investigate this issue.

Posted Mar 04, 2021 - 16:09 CET

Update

We are continuing to investigate this issue.

Posted Mar 04, 2021 - 16:01 CET

Investigating

Agents can have issues with accessing an application; we are working on resolving the issue

Posted Mar 04, 2021 - 15:28 CET

This incident affected: API, Agent apps, Integrations, and Support chat on www.livechat.com.