LiveChat AI features - degraded performance

Incident Report for LiveChat

Resolved

This incident has been resolved.
Posted Jan 08, 2025 - 19:36 CET

Monitoring

A fix has been implemented and we are monitoring the results.
Posted Jan 08, 2025 - 19:11 CET

Identified

The issue has been identified and a fix is being implemented.
Posted Jan 08, 2025 - 19:07 CET

Investigating

We are currently investigating this issue.
Posted Jan 08, 2025 - 18:18 CET
This incident affected: LiveChat (Agent apps).