We are continuing to monitor for any further issues.
Posted Jun 05, 2025 - 20:58 CEST
Monitoring
A fix has been implemented and we are monitoring the results.
Posted Jun 05, 2025 - 20:38 CEST
Update
We are continuing to work on a fix for this issue.
Posted Jun 05, 2025 - 20:20 CEST
Identified
While the recent fix has made progress, further refinement is still required to fully resolve the issue. Our team is actively working on additional improvements, and we will provide updates as soon as we have more information. Thank you for your patience and understanding.
Posted Jun 05, 2025 - 20:00 CEST
Monitoring
A fix has been implemented and we are monitoring the results.
Posted Jun 05, 2025 - 19:41 CEST
Update
We are continuing to investigate this issue.
Posted Jun 05, 2025 - 19:30 CEST
Update
We are continuing to investigate this issue.
Posted Jun 05, 2025 - 19:10 CEST
Update
We are continuing to investigate this issue.
Posted Jun 05, 2025 - 18:50 CEST
Update
We are continuing to investigate this issue.
Posted Jun 05, 2025 - 18:30 CEST
Investigating
We are currently investigating an issue that may be preventing some customers from starting chats. Our team is working on resolving it as quickly as possible.
Posted Jun 05, 2025 - 18:16 CEST
This incident affected: LiveChat (Chat widget, Agent apps, API, Integrations, Support chat on www.livechat.com, Subprocessors' service).