Chat widget - degraded performance

Incident Report for LiveChat

Resolved

This incident has been resolved.
Posted Nov 21, 2024 - 19:26 CET

Monitoring

A fix has been implemented and we are monitoring the results.
Posted Nov 21, 2024 - 19:18 CET

Identified

The issue has been identified and a fix is being implemented.
Posted Nov 21, 2024 - 19:06 CET

Investigating

We are currently investigating this issue.
Posted Nov 21, 2024 - 18:49 CET
This incident affected: LiveChat (Chat widget, Agent apps, API, Integrations, Support chat on www.livechat.com, Subprocessors' service).