Issues with LiveChat application

Incident Report for LiveChat

Resolved

This incident has been resolved.

Posted May 01, 2023 - 22:48 CEST

Monitoring

A fix has been implemented and we are monitoring the results.

Posted May 01, 2023 - 21:45 CEST

Identified

The issue has been identified and a fix is being implemented.

Posted May 01, 2023 - 20:49 CEST

Investigating

Some licenses have issues with updating tickets and sending messages

Posted May 01, 2023 - 20:48 CEST

This incident affected: Agent apps.