Server issue

Incident Report for LiveChat

Resolved

This incident has been resolved.

Posted Dec 03, 2019 - 11:30 CET

Monitoring

Our Admins resolved the issue with degraded performance of the Agent Apps and APIs. We're currently monitoring the situation, re-log to a fresh session might be needed in case of ongoing problems for Agents.

Posted Dec 03, 2019 - 10:26 CET

Identified

We are aware that agents are experiencing issues with logging in. We've identified the issue and are implementing a fix.

Posted Dec 03, 2019 - 08:44 CET

This incident affected: LiveChat (Agent apps, API).