Impaired access to Agent Application

Incident Report for LiveChat

Resolved

This incident has been resolved

Posted Feb 25, 2022 - 18:09 CET

Monitoring

Situation is stable now, all functionalities are back up. We keep monitoring the situation

Posted Feb 25, 2022 - 17:23 CET

Identified

The root cause of the problem has been identified. Our Admin's team is in the process of mitigating and fixing the issue

Posted Feb 25, 2022 - 15:41 CET

Investigating

Access and usage of the Agent Application is impaired at the moment. We're currently investigating the issue

Posted Feb 25, 2022 - 15:18 CET

This incident affected: API and Agent apps.